Sorry you're having trouble! Let's fix this:
Try These Steps:
- Clear saved passwords
Your browser might be auto-filling the OLD password. Clear saved passwords for palettecheck.com.
- Clear cookies
Go to your browser settings and clear cookies specifically for palettecheck.com.
- Try incognito/private mode
This rules out any cached data issues.
- Check for trailing spaces
When copying from password manager, sometimes extra spaces get included. Type manually to test.
If You Signed Up with Google/OAuth:
The password reset doesn't affect OAuth. Try clicking "Continue with Google" instead of entering email/password.
Still Stuck?
- Try the "Forgot Password" flow again to get a fresh reset link
- Make sure you're using the most recent reset link (older ones expire)
- Contact us at support@palettecheck.com and we can manually verify your account
Let us know if this helps!