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PDF upload stuck at 'Processing' - what to do?
I uploaded my brand guide PDF about 10 minutes ago and it's still showing "Processing." Is this normal?
The file is about 35MB and has a lot of images. Should I wait longer or try again?
1 Reply
Team PaletteCheckSolution4 months ago • Dec 1, 2025 at 4:21 PM
10 minutes is definitely longer than expected. Here's what to try:
Quick Fixes:- Refresh the page - Sometimes the UI gets stuck but processing completed
- Check your Brand Guidelines list - It might be there already
- Clear browser cache and retry
If Still Stuck:
Your 35MB file with lots of images could be hitting a processing timeout. Try:
- Compress the PDF - Use a tool like SmallPDF to reduce file size
- Split the document - If possible, upload just the core guidelines (colors, fonts, voice) section
- Check PDF type - Is it a scanned document? OCR processing takes longer
- Max size: 50MB
- Text-based PDFs work best
- Scanned documents may take longer or need OCR
If none of this works, contact us at support@palettecheck.com with your PDF and we'll investigate!